Hours of operation: Monday to Sunday from 06:00 hours to 00:00 hours, without exception.
Passengers are responsible for taking due care of their luggage before boarding and disembarking from the train. Any loss of hand or other luggage in the station or elsewhere outside the train will be the sole responsibility of the passenger, and INCA RAIL will accept no responsibility or liability thereto.
INCA RAIL carriages / vans do not have luggage racks on board. Each travel ticket entitles its bearer to board the train / vans with only one piece of hand luggage (backpack, handbag, or briefcase) weighing no more than 08 kg/17 lb and with dimensions of no more 46 linear inches / 118 linear cm (height + length + width).
Inca Rail will not be liable for any loss, theft or damage to valuables inside passenger‘s luggage
Inca Rail offers the Luggage Custody Service to users of the train service, this service is only available at our Ollantaytambo ticket office. When delivering the luggage in custody to Inca Rail the user declares that he/she is the owner of the baggage provided. Likewise, when delivering the baggage, the user declares that he/she has read and accepted the terms and conditions.
The following items will not be accepted for the Custody Service: