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Covid -19 | Incarail

 

At Inca Rail we know that your safety is the most important thing, for that reason we have transformed and adapted to the new requirements of prevention of COVID-19 to make your journey a safe and pleasant experience at all times. Our Biosecurity protocols are part of our “Plan of Surveillance, Prevention and Control of COVID-19 in the work place”, approved by the Ministry of Health.

It has been a long wait and today we are ready to welcome you and continue creating together unique and transcendent experiences towards the heart of the Inca Empire: Machu Picchu.

Welcome on board!

BIOSECURITY PROTOCOLS

  • Mask must be worn at all times. Otherwise, access will be restricted.
  • Upon entry, you must disinfect your hands. You will have at your disposal alcohol gel and/or disinfectant solution at the entrance and inside our facilities.
  • When entering, it must be in order, maintaining a minimum distance of 1.50 meter from other passengers.
  • The boarding pass and identity card must be carried and shown directly from your cell phone, thus avoiding physical contact.
  • Mask must be worn at all times. Otherwise, access will be restricted.
  • We will provide you hand disinfection hand disinfectant prior to boarding.
  • Your luggage must be disinfected before boarding and you will be informed where they must be located on the train.
  • Follow the instructions of our staff and signs to enter in order maintaining the physical distance of at least 1.50 meter at all times.
  • Have your digital boarding pass and your identity card at hand.
  • You must wear your mask throughout the journey.
  • You must sit in your assigned seat and for your own safety, once in your seat, avoid moving around in order to reduce the risk and exposure of other people inside the train.
  • The introduction and consumption of food and beverages on board is not allowed.
  • For your safety, avoid touching your eyes, nose and mouth without first washing and/or disinfecting your hands.
  • As far as possible, avoid touching surfaces of greater contact within the carriage.
  • Disposal of the waste will be in accordance with the instructions of the On-board Service staff.
  • We have an emergency protocol for handling any suspicious case that might arise on board, which includes a COVID-19 emergency kit and a first aid kit, as well as soap, alcohol/disinfectant solution, paper towels, waste cans and contingency plastic bags for solid waste disposal.
  • Toilets are for urinal use only.
  • You will receive safety information and instructions from our On-board Service staff.
  • Disembarking will be carried out in an orderly manner and without crowding.
  • Follow the instructions of our On-board Service staff when getting off the train and respect the required physical distance.
  • Forgotten objects will be disinfected and placed in a first use bag. You will need to inform our On-board Service staff so that they can guide you.
    Our cleaning staff will periodically and frequently clean and disinfect the carriage (before and/or at the end of each journey) as well as the different environments and/or contact points (points of sale, waiting rooms, passageways, toilets, locks, door and window plates, handrails, etc.). Disinfectant solution and/or water + chlorine/bleach will be used in accordance with the health recommendations issued by the health entities.

NEW REGULATIONS

  • Passengers over 18 years will be able to embark the Bimodal Service and train if they show their certificate of vaccination against COVID-19 with full doce, and the booster dose for people over 40 years of age. Otherwise they must show a negative molecular test within the 48 hours prior to embark.
  • Passengers over 18 years will be able to entry to Inca Rail's station, ticket office, waiting lounge and other closed spaces, showing their digital or printed certificate of vaccination against COVID-19 with full dose, and the booster dose for people over 40 years of age.
  • Use a KN95 mask or a three-ply surgical mask and over it a cloth mask.
  • Mask must be worn at all times. Otherwise, access will be restricted.
  • Upon entry, you must disinfect your hands. You will have at your disposal alcohol gel and/or disinfectant solution at the entrance and inside our facilities.
  • When entering, it must be in order, maintaining a minimum distance of 1.50 meter from other passengers.
  • The boarding pass and identity card must be carried and shown directly from your cell phone, thus avoiding physical contact.
  • Mask must be worn at all times. Otherwise, access will be restricted.
  • We will provide you hand disinfection hand disinfectant prior to boarding.
  • Your luggage must be disinfected before boarding and you will be informed where they must be located on the train.
  • Follow the instructions of our staff and signs to enter in order maintaining the physical distance of at least 1.50 meter at all times.
  • Have your digital boarding pass and your identity card at hand.
  • You must wear your mask throughout the journey.
  • You must sit in your assigned seat and for your own safety, once in your seat, avoid moving around in order to reduce the risk and exposure of other people inside the train.
  • The introduction and consumption of food and beverages on board is not allowed.
  • For your safety, avoid touching your eyes, nose and mouth without first washing and/or disinfecting your hands.
  • As far as possible, avoid touching surfaces of greater contact within the carriage.
  • Disposal of the waste will be in accordance with the instructions of the On-board Service staff.
  • We have an emergency protocol for handling any suspicious case that might arise on board, which includes a COVID-19 emergency kit and a first aid kit, as well as soap, alcohol/disinfectant solution, paper towels, waste cans and contingency plastic bags for solid waste disposal.
  • Toilets are for urinal use only.
  • You will receive safety information and instructions from our On-board Service staff.
  • Disembarking will be carried out in an orderly manner and without crowding.
  • Follow the instructions of our On-board Service staff when getting off the train and respect the required physical distance.
  • Forgotten objects will be disinfected and placed in a first use bag. You will need to inform our On-board Service staff so that they can guide you.
    Our cleaning staff will periodically and frequently clean and disinfect the carriage (before and/or at the end of each journey) as well as the different environments and/or contact points (points of sale, waiting rooms, passageways, toilets, locks, door and window plates, handrails, etc.). Disinfectant solution and/or water + chlorine/bleach will be used in accordance with the health recommendations issued by the health entities.

AIR PURIFICATION SYSTEM

AIR PURIFICATION SYSTEM

We know that safety is the most important thing, for this reason we as Inca Rail have transformed and adapted to the new COVID-19 prevention requirements to make travel a safe, reliable and pleasant experience at all times. We guarantee that inside our wagons you will be breathing clean air , since we have an air purification system that eliminates viruses and bacteria, which consists of 3 integrated modules: Ion, Photocatalyst Filter and Ultraviolet Radiation (UV-C 254 nm), which work at the same time, ensuring a complete purification of the air, allowing us to operate at 100% of the capacity.

SGS CERTIFICATION

SGS-CERTIFICATION

Because your safety and health is our commitment and we want you to have the best experience on your journey to Machu Picchu, we have adapted our operations and implemented the most demanding Biosecurity protocols which received the SGS certification which guarantees the effectiveness of the established protocols, as well as their compliance and implementation against COVID-19.

FLEXIBILITY POLICIES

In Inca Rail we handle policies of flexibility in these times of COVID-19 and we offer you the following terms:

  • You can access a Travel Voucher* and/or you can endorse your ticket to another passenger.
  • You can relocate your travel tickets without penalty. However, they are subject to fare updates.
  • If you have any inquiries regarding refunds or changes, please contact [email protected] until 72 hours before your travel date.
  • In case you want to request a change of date or refund of your travel tickets, please send your request to [email protected] specifying your data and voucher number.
    *The Travel Voucher is a compensation document that you can redeem for new services in the future and its value is related to your original purchase. The Travel Voucher is valid for 2 years.
    More information about our flexibility policies in the COVID-19 context here.

FREQUENTLY ASKED QUESTIONS (FAQ)

    Yes, you should follow the recommendations detailed in the previous section regarding controls inside the train (here). In addition, don't forget to arrive at the station 30 minutes before the train departure time and take your certificate of vaccination against COVID-19
    Yes, passengers under the age of 14 will only be allowed to travel with at least one parent or duly accredited guardian.
    You must immediately inform our On-board Service staff who will be attentive to any need and will proceed according to established protocol in case of suspicion of COVID-19.
    We have a COVID-19 emergency kit, first aid kit according to standard.
    Food sales and services are not permitted at the moment in accordance with the “Sectoral Guidelines for the Prevention of COVID-19 in Passenger Rail Transport Services at National, Regional and Local Levels” approved by the Ministry of Transport and Communications.
    You must send us an email requesting the change of date or refund of your tickets to the email [email protected] specifying your data and voucher number. Our staff will give you an answer within 24 hours.
    Yes, you should follow the recommendations detailed in the previous section regarding controls inside the train (here). In addition, don't forget to arrive at the station 30 minutes before the train departure time and take your certificate of vaccination against COVID-19
    Yes, passengers under the age of 14 will only be allowed to travel with at least one parent or duly accredited guardian.
    You must immediately inform our On-board Service staff who will be attentive to any need and will proceed according to established protocol in case of suspicion of COVID-19.
    We have a COVID-19 emergency kit, first aid kit according to standard.
    Food sales and services are not permitted at the moment in accordance with the “Sectoral Guidelines for the Prevention of COVID-19 in Passenger Rail Transport Services at National, Regional and Local Levels” approved by the Ministry of Transport and Communications.
    You must send us an email requesting the change of date or refund of your tickets to the email [email protected] specifying your data and voucher number. Our staff will give you an answer within 24 hours.

CONTACT

Mail:
[email protected]

CONTACT CENTER:
+51 84 581860

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